Return Policy

We want you to love your purchase! That's why we offer a hassle-free 14-day return policy.

14-Day Return Policy

14 Day Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags attached
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

How to Start a Return

1
Contact us at info@pebblestone.ca to request a return
2
Wait for approval and return instructions
3
Create your own shipping label and ship the item to us
4
Receive your refund within 10 business days of approval

Important: The customer is responsible for creating their own shipping label and covering the cost of shipping to return the item to us.

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You receive the wrong item

We'll evaluate the issue and make it right!

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom products (special orders or personalized items)
  • Items that have been used or show signs of wear
  • Sale items or gift cards

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.

If approved, you'll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us.

Questions?

You can always contact us for any return questions at:

info@pebblestone.ca

We're here to help make your shopping experience amazing!

Last Updated: August 2025